Google says its investigating Google Drive users’ reports claiming that their personal files have unexpectedly vanished from the cloud service. The company acknowledged the issue today in a new Google community support thread and believes it involves a “limited subset” of Google Drive for desktop app users. Google notes it’s a sync issue for Google Drive desktop versions 84.0.0.0 through 84.0.4.0.
It seems there have been reports of users encountering issues with Google Drive data loss, specifically data going back to May. One affected user shared their experience on Google’s community support site, expressing concerns about the loss of their Google Drive data despite attempting recovery processes suggested by Google’s support team. its investigating Google
The thread has garnered attention from other users facing similar problems, with some noting that their IT professionals couldn’t locate the files, and Google requested diagnostic data for investigation.
A Google Drive team member named Saitej posted a warning advising users against certain actions that may contribute to data loss. Specifically, users are cautioned not to click “disconnect account” within the Google Drive for desktop. Additionally, users are advised against deleting or moving the app data folder, with specific file paths provided for Windows and macOS systems. To mitigate potential risks, Saitej recommends making a backup copy of the app folder in a separate location.
It’s important for affected users to follow the recommendations provided by Google’s support team and to stay updated on any official communications regarding the issue. If there are further developments or resolutions, checking Google’s official support channels would be advisable.