Melanie Duquesnel had envisioned adding a touch of sparkle to Detroit’s Hob Nobble Gobble fundraiser with a pair of sequined trousers. However, upon receiving the shiny pants she ordered online from Old Navy, she found them to be a bit too disco for her taste.
The ’70s vibe was unmistakable, leading Duquesnel, who serves as the president and CEO of the Better Business Bureau Serving Eastern Michigan, to realize that the pants wouldn’t suit her needs. Despite this, her holiday shopping story concluded on a positive note as she easily returned the pants to a nearby Old Navy store, receiving a full refund. Melanie Duquesnel had envisioned
Online rip-offs can involve counterfeit goods or items that never arrive. Two big problems for online shoppers continue to be ridiculous return policies, and online vendors who suddenly disappear when something goes wrong.
“You need to understand who you’re buying it from, what their return policy is, and what to do if things don’t go as planned,” emphasized Duquesnel. She highlighted the importance of being aware of the seller’s reputation and return policies before making a purchase.
Duquesnel cautioned that spotting a deal on Facebook can be particularly risky if not approached with due diligence. It’s essential to invest time in researching the offer, checking for potential complaints, such as those reported on BBB.org, and verifying the legitimacy of the company before proceeding with the transaction.