Similar to the way airlines waive ticket -change fees for natural disasters like hurricanes, blizzards, or wildfires, Taylor Swift is now prompting such considerations. The pop star announced the postponement of a show in Argentina’s capital, originally scheduled for Friday, to Sunday due to heavy rain. On the X platform, formerly known as Twitter, Swift explained, “due to the weather being so truly chaotic, it would be unsafe to try and put on this concert.”
The Chile account of LATAM Airlines
, the largest carrier in South America, reached out to customers on X: ”#AttentionSwifties: we know your planes changed so starting today we are updating our flexibility policy for those with flights from Buenos Aires” for Saturday or Sunday.
The Chicago-based carrier has announced the waiver of both ticket-change fees and fare differences for travelers who can fly anytime until November 17 after Taylor Swift’s show at Argentina’s largest stadium was postponed. airlines waive ticket
However, some customers expressed concerns on social media, stating difficulties in finding available seats and claiming that the carrier informed them about the waiver too late. LATAM has not yet commented on whether additional flights will be added to accommodate affected travelers.
It’s noteworthy that while airlines often add extra flights for major events like concerts, conferences, or sports, a change fee waiver due to a canceled or postponed concert is highly unusual, according to industry executives. This unique response reflects the significant impact of Taylor Swift’s Eras Tour on bookings, signaling a new era for airline waivers. The tour’s influence is not limited to airlines; it has also made its mark on other industries, such as hotels.